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PC Troubleshooting

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Components of a PC

Preventive Maintenance

Troubleshooting Hardware

Backing Up Files

Error Messages

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Common Software Questions

Bibliography

Glossary

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Printable Version

Common Software Questions

Pop-up Menus

A window that suddenly appears (pops up) when you select an option with a mouse or press a special function key . Usually, the pop-up window contains a menu of commands and stays on the screen only until you select one of the commands. It then disappears.

Pop-up Ads

A type of window that appears on top of (over) the browser window of a Web site that a user has visited. In contrast to a pop-under ad , which appears behind (in back of) the browser window, a pop-up is more obtrusive as it covers other windows, particularly the window that the user is trying to read. Pop-ups ads are used extensively in advertising on the Web, though advertising is not the only application for pop-up windows .

Pop-up Filters

Pop-up filters/inhibitors disable pop-up windows and ads.

NoteNote: If you use these filters at home, you may not be able to access the "My Account" feature on B&ECPL's web page.  Newer versions of this software allow you to select which pop-up windows you want to appear. 

Click the B&ECPL Library Catalog Help File for information on how to configure the browser to open pop-up windows.

Temporary Files

Many software applications create temporary files on the hard drive while they are executing.  These files are used for backups or for temporary storage.

Yellow StarClick here for information on how to clean up temporary files. http://www.pchell.com/support/privacy.shtml

Cookies

A message given to a Web browser by a Web server . The browser stores the message in a text file. The message is then sent back to the server each time the browser requests a page from the server.

The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. When you enter a Web site using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your Web browser which stores it for later use. The next time you go to the same Web site, your browser will send the cookie to the Web server. The server can use this information to present you with custom Web pages. So, for example, instead of seeing just a generic welcome page you might see a welcome page with your name on it.

 

Plug-ins

A hardware or software module that adds a specific feature or service to a larger system.  Adobe Acrobat Reader is an example of a plug-in.  Other examples include Shockwave, Flash, Media Player, Real Player, QuickTime, and Java

NoteNote: All of these plug-ins are included in the new public access computing model.  Acrobat Reader 5.1 is the version that will be used on the new model.

 

Print Screen

This feature allows you to incorporate screen shots into documentation.  You can also use this feature to print error messages.

  • With the screen in view, click the "Print Screen" button on the keyboard.
  • Open Microsoft Word or a graphics program.
  • Click the "Paste" button on the toolbar.

Clip Art

NoteMany search tools include image and other media search capabilities.

Yellow StarClick the following hyperlinks for clip art web pages:

http://www.kidsdomain.com/clip/

http://school.discovery.com/clipart/

http://www.clipartconnection.com/links/education.html

http://www.freegraphics.com/

http://www.bry-backmanor.org/activitypages.html

http://www.janbrett.com/activities_pages_artwork.htm

http://www.coloring.ws/coloring.html

http://www.certificatecreator.com/

http://www.coolclips.com

http://www.awesomeclipartforkids.com

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