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General Information and FAQ

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Welcome to Interlibrary Loan at the Buffalo & Erie County Public Library (B&ECPL). We offer a variety of services:
 
  • Request an item that is not owned by B&ECPL.
  • Ask if we can borrow the item from another library system.
  • Register with the Interlibrary Loan system and make your request. You will need your library card to complete your registration. For assistance, call eBranch at (716)858-8900 or Interlibrary Loan Staff at (716)858-7126 Monday through Friday, 9:00 AM to 5:00 PM. or by mail at ILL@buffalolib.org
  • Request photocopies from local newspapers, obituaries, city directories, or a census. These services are offered at a fee. To place a request, contact your B&ECPL library, use Contact Us, or call eBranch at (716) 858-8900, Monday through Saturday, 9:00 AM to 5:00 PM.
  • Talk to us about an item that is owned by B&ECPL that you cannot request through our online catalog. For information, contact any B&ECPL branch , or call eBranch at (716) 858-8900.
 
You are welcome to review our policies and fees when we lend material to other library systems.
 
 
 
FAQ
  • What is Interlibrary Loan (ILL)?
  • Who is eligible for Interlibrary Loan services?
  • What can be requested through Interlibrary Loan?
  • How long does it take to get ILL material?
 
What is Interlibrary Loan (ILL)?
 
Interlibrary Loan (ILL) is service that allows patrons of the Buffalo and Erie County Public Library (B&ECPL) to request materials not owned by B&ECPL from other library systems throughout the interlibrary loan community.
 
Who is eligible for Interlibrary Loan services?
 
Interlibrary loan service is available to all current B&ECPL cardholders. Patron requests will be processed if the library card is not blocked by fines or fees over $10.00 (including fines for overdue materials, or fees for lost materials). The patron must present the library card when picking up interlibrary loan materials. To determine if you are eligible for a B&ECPL library card go to How do I get a library card? Anyone who is not eligible for a B&ECPL library card must contact their library system to request Interlibrary Loan services.
 
What can be requested through Interlibrary Loan?
 
Materials that are not owned by B&ECPL, or currently not on order, may be requested through Interlibrary Loan. Patrons may complete loan requests for:
  • Books, books with accompanying media material, and sound recordings (on CD or cassette). Please contact staff regarding "non-circulating" material that cannot currently be requested through our online catalog. For information, contact any B&ECPL branch, or call eBranch at 858-8900.
  • DVD and VHS materials that are educational in content. We cannot honor requests for theatrical releases (feature films) or television series that are theatrical in content (e.g."The Sopranos"). The Interlibrary Loan Department reserves the right to cancel a request that is judged to be theatrical.
  • Microfilm materials including microfilmed editions of newspapers and periodicals not owned by B&ECPL
  • In addition, patrons may complete copy requests for articles in periodicals not owned by B&ECPL.
 
How long does it take to get ILL Material?
 
Please allow two to six weeks for your ILL request to be filled, since we will be working with libraries outside of B&ECPL to receive the material. Receipt time may vary according to factors including the availability of the material and the geographic location of the lending library. If we cannot obtain a requested item, you will receive a cancellation notice by email or by phone.