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Contact Us

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Contact Us

Contact Us (formerly Ask Us) provides the ability to email your questions to the Library at any time, not just during Library hours. It is primarily intended for policy questions, questions about patron accounts and reference questions that can be answered relatively quickly. You will usually receive an answer within 3 business days.


Email your question!
You will usually receive an answer via email within 3 business days.

Request an obituary/death notice

Submit an online request


We want to hear from you!


(716) 858-8900
Our staff is available Monday through Saturday from 9:00 am to 5:00 pm.

In Person

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There are 37 libraries in the B&ECPL System, with staff ready to help you find the information you need.


Frequently Asked Questions

Ask Us 24/7

To chat with a librarian click here. Logo for Askus247.org Ask Us 24/7 is a virtual chat service that connects people with reference librarians and is available 24 hours a day, 7 days per week.