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Contact Us

Please feel free to call us at 716-858-8900, Monday-Friday 8:00 AM-4:00 PM, email us with any questions at, or use the forms below for questions:

Library Card Numbers

If you are unsure of your library card number, you can request your library card number to be sent to you via email at A staff member will verify your account information and send your library card number so that you have access to online resources.

If you do not have a library card account, you can apply here:


Account Questions and Renewals

For borrower account information submit your question here.


Reference Questions

Assistance is available for quick reference questions.  We can provide brief answers to questions or suggest further sources to answer your question.  Submit your questions here.


Local History, Genealogy, Map, Music Score, or Rare Book

If you have a Local History, Genealogy, Map, Music Scores, or Rare Books question for the Grosvenor Room Special Collections librarians, submit here. Your question may also be answered in our Frequently Asked Questions.


Request an Obituary/Death Notice

Submit an online request


Launch Pad (MakerSpace)

To reserve recording studio time please call 716-858-7198 during Central Library open hours. 


Comments and Feedback

We want to hear from you!
Tell us what you think about the Library or its services, including feedback about this website.


Request a media interview

Email or call 716-858-7182.


Visit Us

Find a library...
There are 37 libraries and a bookmobile in the B&ECPL System with staff ready to help you find the information you need.


Other Departments and Online Forms

Book a Librarian

Book a Technology Trainer