The Buffalo & Erie County Public Library (B&ECPL) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Accessibility of Library Services Policy
PLAN A VISIT
Planning a visit to one of our locations? We recommend that you call ahead if you are unfamiliar with the building. Let staff know what accessibility issues are of concern to you. They will advise you as to what architectural barriers may exist and what assistive technologies are available at that library. Here is some general information to get you started.
Community Disability Resource Guide (links to local and national resources)
Let us know if a device, service or modification would improve your access to a library program or event.
Please submit your request no later than seven (7) business days before the scheduled event to allow time to arrange for the necessary accommodations. Accommodation Request Form
To make a request by phone:
- Central Library and Buffalo City Branches (716) 858-8900 and ask for the ADA Coordinator.
- Libraries outside the City of Buffalo contact the Library Manager or Director where the event is taking place Libraries + Hours.
If you have an ADA compliance issue you have been unable to resolve, complete this form. ADA Complaint Form
Or call (716) 858-8900 and ask for the ADA Coordinator.
The ADA Coordinator or designee will respond within 15 days of the date received in writing, or in a format accessible to the person making the complaint as necessary.
Have you visited one of our libraries recently? Please share your experience.
Help us to serve you better. Contact us or call (716) 858-8900.